Loyalty Program Terms and Conditions

Program Overview

The program is designed to add value in addition to each line's own loyalty offerings, so benefits are usable across all ships, itineraries, and ports, and are coordinated to complement rather than replace the cruise line perks you already enjoy.

With this program, you'll unlock a consistent suite of perks across every voyage, including onboard credits, priority services, exclusive events, dining and experience extras, WiFi or connectivity perks, and concierge-style assistance. Benefits are additive where allowed by individual cruise line policies, and redemption is flexible to fit your travel plans.

It's free to join, easy to manage via your account, and designed to make every small-ship adventure feel even more rewarding—no matter which line you travel with.

Definitions

• "Program" means the Small Ship Travel Loyalty Program described herein.
• "Member" means a person who has enrolled in the Program and has an active account.
• "Booking" means a reservation for travel products sold by Small Ship Travel (including itineraries, shore experiences, or other travel services) that is linked to a Member's account.
• "Points" means the non-cash rewards currency earned by a Member for eligible bookings and used to track activity and qualify for tier advancement.
• "Credits" means booking credits earned by a Member that can be used to discount future trips with Small Ship Travel. Credits may be earned via bookings, referrals, or group bookings.
• "Tier" means a lifetime status level within the Program (Bronze, Silver, Gold, Emerald) that confers enhanced earning rates and benefits.
• "Benefits" means the goods, services, or perks available to Members based on their tier status.
• "Eligible Booking" means a Booking that qualifies for Points and Credits accrual as defined in these Terms.
• "Cruise Line Policy" means the terms, conditions, and rules of the cruise lines whose itineraries you book, including their loyalty programs, penalties, and blackout dates.

Enrollment and Eligibility

• Enrollment is free. To enroll, you must create a Member profile and link eligible bookings to your Account.
• Eligibility is open to individuals who are at least 18 years old and who can form a legally binding contract where permitted by law. Corporate or group accounts may be available under separate terms.
• By enrolling, you agree to these Terms and to the privacy practices described in our Privacy Policy.
• Participation in the Program does not imply any guarantee of benefits for any specific voyage, itinerary, or ship.

Earning Points and Credits

The program features two types of rewards: Points (for tracking activity and tier qualification) and Credits (for discounting future bookings).

Points

• Points are earned on eligible bookings that are linked to your Account and paid in full.
• Points earning rates by tier: Bronze members earn 1 point per dollar spent, Silver earns 1.5 points per dollar spent, Gold earns 2 points per dollar spent, and Emerald earns 3 points per dollar spent.
• Points are used to track your activity and qualify for tier advancement.

Booking Credits

• Booking credits are earned on eligible bookings and can be used to discount future trips with Small Ship Travel.
• Credit earning rates vary by tier: Bronze members earn 2% credit per booking, Silver earns 3%, Gold earns 4%, and Emerald earns 5%.
• Referral credits vary by tier: Bronze members receive $100 per referral, Silver receives $150, Gold receives $200, and Emerald receives $250.
• Group booking credits (9+ travelers) vary by tier: Bronze receives $200, Silver receives $250, Gold receives $300, and Emerald receives $350.
• Points and credits are earned only on bookings placed through Small Ship Travel and linked to your Account. Some items (such as taxes, fees, third-party services, or other excluded components) may not accrue Points or credits.
• Group bookings and charter voyages earn both Points and credits. See the program details for specifics.

Tier Status

The program includes four tier levels: Bronze, Silver, Gold, and Emerald (in ascending order of value and benefits).

• Tier status is lifetime and does not expire or downgrade based on inactivity.
• Benefits at each tier apply to eligible bookings linked to your Account and are subject to availability and third-party terms.
• Tier status may be suspended or revoked for violations of these Terms or Cruise Line Policies.

Redemption of Credits and Benefits

• Booking credits (earned via bookings, referrals, or group bookings) can be used to discount future trips with Small Ship Travel.
• Credits are subject to availability, blackout dates, and booking rules.
• Some Benefits may have quantity limits, per-booking limits, or minimum requirements.
• Credits are not redeemable for cash, are non-transferable except as specifically allowed in the Transfers section, and have no monetary value outside the Program.
• Benefits may be subject to the cruise line's policies, inventory constraints, and voyage-specific rules. The inclusion of a Benefit does not guarantee availability on any given voyage.

Stacking with Cruise Line Benefits

• In most cases, Benefits may be stacked with the cruise line's own loyalty benefits, where permitted by the cruise line's policies. Stacking is subject to cruise line approval and availability.
• If a cruise line prohibits stacking for a particular voyage or promotion, the cruise line policy will prevail. Our team will assist to maximize value within the applicable rules.

Restrictions, Blackouts, and Limitations

• Benefits are not guaranteed and may be limited by capacity, vessel, itinerary, or promotion constraints.
• Some Benefits may be subject to blackout periods, age restrictions, or other limitations as defined in the Rewards Catalog or by third-party providers.
• Redemptions must comply with all applicable terms of the Cruise Line Policies. If a Benefit conflicts with a Cruise Line Policy, the Cruise Line Policy governs.
• The Program reserves the right to suspend or modify Benefits, earning rules, or redemption options at any time, with notice to Members for material changes.

Booking Eligibility and Account Management

• To earn Points and Credits, you must book through Small Ship Travel and link the Booking to your Account.
• You must ensure your Member Profile and booking details are accurate and linked to the correct traveler(s).
• Points and Credits typically post to your Account after the voyage completes or once the booking is finalized, depending on the booking type and terms. Delays may occur for certain bookings.
• You may view and manage your Account online, including linking bookings, viewing Points and Credits balance, and reviewing available benefits.

Expiration, Suspension, and Termination of Credits

• Credits may expire after a defined period of inactivity or at other times as stated in these Terms.
• The Program may suspend or terminate credits for fraud, misuse, or violation of these Terms or Cruise Line Policies.
• Upon termination of Membership (whether voluntary or involuntary), remaining credits may be forfeited in accordance with the Terms and applicable law, except where prohibited.
• Tier status is lifetime and does not expire due to inactivity, though it may be revoked for violations of these Terms.

Transfers, Gifts, and Family Use

• Transfers of credits to another Member may be allowed under policy, such as gifts or family transfers, subject to Terms and any transfer limits.
• Some Benefits may be redeemed only by the account holder or by linked travelers, as defined in the program.

Privacy, Data, and Security

• We collect data to administer the Program in accordance with our Privacy Policy. By participating, you consent to the processing of your data for program administration, marketing (if elected), and analytics.
• You are responsible for maintaining the confidentiality of your Account credentials. Notify us immediately of any suspected unauthorized use.
• We use industry-standard security measures to protect member data. See the Privacy Policy for details on data collection, usage, retention, and your rights.

Communications and Marketing

• By enrolling, you may opt-in to marketing communications. You may opt out at any time through your account settings or by contacting Member Support.
• We may send important notices related to the Program, including changes to Terms, Rewards Catalog updates, or promotions.

Changes to the Program

• The Program, this Agreement, earning rates, tier levels, and Benefits may be modified, paused, or terminated at any time for any reason. Material changes will be communicated to Members.
• If the program is terminated, you will be notified and reasonable steps will be taken to wind down outstanding credits and Benefits in a fair manner, as described in the termination section.

Suspension, Termination, and Discontinuation

• Small Ship Travel reserves the right to suspend or terminate a Member's Account or the Program for violations of these Terms, fraud, misuse, or other improper conduct.
• Upon suspension or termination, all credits and Benefits may be forfeited in accordance with these Terms and applicable law.
• The Program may be discontinued in whole or in part. In such case, reasonable notice will be provided and remaining credits may be subject to expiration or conversion as described in the termination terms.

Limitations of Liability

• To the maximum extent allowed by law, Small Ship Travel and its affiliates are not liable for indirect, incidental, special, or consequential damages arising from participation in the Program.
• Credits, Benefits, and any other Program features are provided "as is" and without warranties of any kind. We do not guarantee uninterrupted or error-free operation of the Program.
• Members agree to indemnify and hold harmless Small Ship Travel from any claims arising from their use of the Program, violation of these Terms, or misuse of Benefits.

Force Majeure

We are not liable for failures or delays due to events beyond our reasonable control, including war, natural disasters, pandemics, government actions, or network outages, which may affect the ability to award or redeem credits or deliver Benefits.

Governing Law and Dispute Resolution

• These Terms are governed by the laws of the United States, without regard to conflict of laws principles.
• Any disputes will be resolved through good-faith negotiations, and if unresolved, by binding arbitration or court litigation as determined by the company's policy.

Contact and Support

For questions about the Program, account management, or disputes, please contact Member Support or visit the Loyalty Program page in your Small Ship Travel account.

Entire Agreement

These Terms, together with the Privacy Policy and any added Terms linked to specific promotions, constitute the entire agreement between you and Small Ship Travel regarding the Program and supersede all prior agreements.