AmaReina

All guests under the age of 18 are to be in a stateroom with an adult and must remain supervised at all times; their safety is the responsibility of the accompanying adult(s). In the case where a triple or quad occupancy stateroom is not available or not selected, children under the age of 10 at the time of embarkation may share a stateroom with two adults only in circumstances where the child is able to share the bed with the adults – no additional bed will be provided. Please be aware that balcony staterooms of any kind may be unsafe for minors if left unsupervised. There is a minimum age limit of 4 years old, unless otherwise agreed upon by AmaWaterways.

On our Africa Safaris & Wildlife Cruise program, due to safety precautions, there is a minimum age limit of 12 years old, unless otherwise agreed upon by AmaWaterways.

AmaWaterways does not provide child-specific programs or child-minding facilities. Please reach out to us if you have any further questions regarding our child policy.

Reasonable efforts are made to accommodate the special needs of disabled cruise participants, but no responsibility will be undertaken for any denial of services by carriers, hotels, restaurants, or other independent suppliers. Tour buses are not equipped with wheelchair ramps and cabin doors are not wide enough to allow access by standard wheelchairs.

Wheelchairs and walkers cannot be carried on tour buses, due to space limitations. Wheelchair passengers should be aware of these limitations. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the ship is at anchor. We regret that we cannot provide individual assistance to a tour member for walking, getting on/off tour busses and other transportation vehicles, or other personal needs. A qualified travel companion must accompany travellers who need assistance.

Smoking is not permitted anywhere inside any of the ships. Smoking is only permitted on the Sun Deck. For the safety and comfort of all passengers on board, your cooperation in observing the no-smoking policy is greatly appreciated.

Please advise your Travel Agent or call us directly to advise if you have any dietary restrictions or allergies prior to embarkation. In most cases, we will do our best to accommodate special dietary requests and food allergies, but with one exception: Kosher. This diet has specific rules regarding food and its preparation and the shipboard environment does have limitations that prevent us from being able to adequately cater to this dietary need. Please note, though we can provide options to accommodate food allergies and sensitivities, we cannot guarantee there will not be any cross-contamination.

Europe: Comfortable, layered clothing adaptable to changing weather conditions is always advisable for daytime excursions. For the evening, “Casually elegant” attire is recommended and you may want to pack something a little dressier for the Captain’s night/Farewell Dinner – similar to how one would dress to dine at a 5-star restaurant. Comfortable shoes are recommended for excursions and workout clothing if you plan to take part in any wellness activities, active tours or use the onboard gym. Depending on the time of year, clothing that can be layered is highly recommended.

Europe: There are no medical facilities on board. However medical services can easily be called from shore if required.

Vietnam & Cambodia: We do not employ doctors or nurses on board the ships. In the event medical assistance is needed, appropriate medical facilities will be contacted. Note that response time can vary.

Africa: We do not employ doctors or nurses on board the Zambezi Queen. In the event medical assistance is needed, appropriate medical facilities will be contacted. Note that response time can vary.

High-speed Internet service is available free of charge as part of the in-stateroom "Entertainment-On-Demand." Additionally, AmaWaterways offers complimentary Wi-Fi throughout the ship.

Environmentally-Friendly Ship Design

Our river cruise fleet has been thoughtfully designed with eco-friendly elements. These include energy-saving LED lights, special insulated windows that reduce energy needs for heating and cooling, power locks to plug into a port’s power supply instead of running generators, solar heating systems, water treatment plants that provide microfiltration and recycling of all water used on board. AmaMagna also has an innovative 10-engine configuration designed to reduce fuel consumption and solar panels have been installed on all stateroom balconies. In addition, the Zambezi Queen uses a water jet propulsion system that protects the Chobe riverbed, water-saving taps and showers, biodegradable detergents and soaps, and a five-stage water purification plant.

A Greener Onboard Experience

To reduce overall plastic consumption, we use paper straws (upon request), refillable glass water bottles in all staterooms, and hand out recyclable tetra-pak water containers for excursions across the fleet (where available). We have lessened unnecessary food waste from large-scale buffets by serving a la carte lunches on board our European fleet. For our personal audio devices used on excursions, we are proud to partner with Quietvox, which utilizes biodegradable rice paper bags and rechargeable batteries. In addition, our luggage tags and handy travel wallets are both made from recycled plastic bottle material and are now delivered to guest staterooms on board our ships in Europe, reducing our carbon footprint. The usage of our innovative myAmaCruise app and electronic travel documents has also significantly reduced paper consumption both pre-cruise and on board.

Each of our ships in Europe (excluding Portugal) has a limited number of complimentary bicycles and helmets available for use when the ship is docked and can be signed out for independent use. Most sailings will also offer a choice of bicycle lead excursions with a tour guide and these can be reserved once you are on board. Bicycles are available in 3 different sizes: S, M, L.

We do not have bicycles available on our ships in Portugal, Vietnam & Cambodia, Africa or Egypt.

Use of the bicycles is at your own risk. Therefore, without limitation, AmaWaterways and all of its affiliates are not responsible for any injuries sustained during their use.

Laundry services are available on board for a fee. Price lists are available in your stateroom. Please note that clothes cannot be dry cleaned on board.

Gratuities are left to your discretion, but we provide general itinerary and destination-specific guidelines in the My Cruise section under “Prepare Your Cruise” within “Life On Board.” Guests may also choose to pre-pay gratuities for their river cruise and certain pre- or post-cruise land packages. For current rates or details, please contact your travel advisor or the AmaWaterways Reservations team.

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